Privacy Policy

We collect information necessary to provide and improve our GPU compute services. This includes:

Account Information

When you create a VexNode account, we collect your name, email address, organization name, and password. If you sign up through a third-party authentication provider, we receive the profile information you authorize.

Usage Data

We collect data about how you interact with our platform, including GPU instance types requested, job durations, resource utilization metrics, API call patterns, and page views within the dashboard. This data helps us optimize performance and plan capacity.

Payment Information

Billing details such as credit card numbers and billing addresses are collected and processed by our PCI-compliant payment processors. VexNode does not store full credit card numbers on our servers.

We use the information we collect to:

• Provision and manage GPU compute instances on your behalf
• Process payments, generate invoices, and manage your billing account
• Monitor platform health, detect abuse, and enforce our Acceptable Use Policy
• Improve our infrastructure, optimize job scheduling, and develop new features
• Communicate with you about service updates, security notices, and account activity

Security is central to our architecture. All data transmitted between your systems and VexNode is encrypted in transit using TLS 1.3. Data at rest — including account records and billing information — is encrypted with AES-256.

Compute workloads run in isolated Docker containers with no shared GPU memory between tenants. Each job operates in its own sandboxed environment, and containers are destroyed upon job completion.

We retain account data for as long as your account is active. Usage logs and telemetry are retained for up to 90 days to support debugging and billing reconciliation. Payment records are retained as required by applicable tax and financial regulations.

Customer models, datasets, and job outputs are not stored beyond the duration of an active compute session unless you explicitly configure persistent storage.

We work with a limited set of third-party providers to operate our platform:

• Payment Processors: Stripe processes all payment transactions under their own privacy policy and PCI DSS compliance.
• Analytics: We use privacy-respecting analytics to understand platform usage patterns. We do not sell your data to advertisers.
• Infrastructure: Our orchestration layer communicates with distributed GPU providers. Provider nodes receive only the minimum information necessary to execute your workload.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated personal data
• Export your data in a portable, machine-readable format
• Object to processing of your data for specific purposes

To exercise any of these rights, contact us at privacy@vexnode.ai. We will respond within 30 days.